FAQ'S

Q1: How can I place an order?
You can shop directly on our website. Just select your size, add to cart, and proceed to checkout.

Q2: What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and wallets. Cash on Delivery (COD) is also available in most pin codes.

Q3: Can I modify or cancel my order?
Orders can be modified/cancelled within 12 hours of purchase. After that, they are processed and shipped.

Q4: How long will shipping take?
Production: We do the production on demand.
Prepaid Orders: Ships in 2 working days.
COD Orders: Ships in 3–4 working days after confirmation.

Q5: How long will delivery take?
Metro Cities: 3–5 working days
Tier-2 & Other Cities: 5–7 working days

Q6: Do you ship across India?
Yes, we ship PAN-India.

Q7: How can I track my order?
Once shipped, you’ll get a tracking link via SMS/Email.

Q8: Do you accept returns?
Yes, within 7 days if unused, unwashed, and in original condition.

Q9: What if I receive a damaged or wrong product?
We’ll replace it at no cost — just contact us within 48 hours.

Q10: Are there items that cannot be returned?
Yes — clearance/final sale items are non-returnable.

Q11: Are your fabrics safe for kids’ skin?
Absolutely! We use soft polyester–lycra–cotton blends with safe child-friendly inks.

Q12: How do I find the right size?
Check our Size Guide before ordering.

Q13: Do the prints fade after washing?
No, we use premium sublimation & screen printing for long-lasting bold prints.

Q14: How can I contact NinoMint?
Email: support@ninomint.com
Phone: +91 9944979304

Q15: What are your customer support hours?
Monday – Saturday | 10 AM – 6 PM (IST)